This Privacy Policy ("Policy") describes how Asia99 ("we", "the Company", "the platform") collects, uses, discloses, stores, and protects your personal information when you use the Asia99 website and services. By registering or continuing to use our platform, you agree to the practices described in this Policy.
1Personal Information We Collect
1.1 Information You Provide Directly
When you register an Asia99 account or use our services, you provide certain personal information directly to us. This includes:
- Identity information: Full name as per MyKad, date of birth, gender, and Malaysian identity card number (MyKad) for KYC verification where required.
- Contact information: An active Malaysian phone number, email address, and postal address where applicable.
- Financial Information: Malaysian bank account numbers and digital wallet details (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) used for deposits and withdrawals. Asia99 does not store credit or debit card details directly — all processing is handled through a secure payment gateway.
- Account information: Username, encrypted password and communication preferences.
1.2 Information Collected Automatically
When you use the Asia99 platform, our systems automatically collect certain technical information to ensure a safe and seamless user experience:
- Usage data: Pages visited, access times, session duration, features used, and actions taken within the platform.
- Device information: Device type (mobile or desktop), model, operating system, browser type and version.
- Network data: IP address, internet service provider (ISP), and general geographic location (city or state level, not your exact address).
- Transaction records: Complete history of deposits, withdrawals, bets, winnings and bonus activity in your account.
- Game logs: Records of slots, Live Casino, Sports Betting, badminton, e-sports and all other game categories you play on Asia99.
Asia99 only collects data that is genuinely necessary for platform operations, legal compliance, and the delivery of services to you. We do not collect irrelevant or excessive information.
2How We Use Your Personal Information
2.1 Primary Purposes of Use
Asia99 uses your personal information for the following purposes, which are necessary for the delivery of our services:
- Account management: Creating and maintaining your account, verifying your identity and enabling secure access to the Asia99 platform.
- Transaction processing: Processing deposits via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, and FPX, as well as processing withdrawals to your bank account or digital wallet.
- Gaming services provision: Gives you access to slots, live casino, Sports Betting, badminton, e-sports, roulette, table games, and all other games available on Asia99.
- Customer support: Responding to enquiries, resolving complaints and providing assistance in Bahasa Malaysia via live chat and email.
- Bonus and promotion management: Determining your eligibility for the welcome bonus, cashback, rebates, and Asia99 special promotions, as well as monitoring compliance with rollover requirements.
- VIP Programme: Calculating your VIP tier based on playing activity, managing Asia99 VIP Rewards benefits and providing personal account manager services for top-tier VIP members.
2.2 Security & Compliance Purposes
Beyond the service purposes outlined above, Asia99 also uses data to ensure platform security and legal compliance:
- Detecting and preventing fraud, money laundering, duplicate account creation, and bonus abuse
- Meeting applicable legal and regulatory requirements, including Know Your Customer (KYC) procedures
- Resolving disputes and investigating complaints using activity log records
- Enforcing Asia99's Terms and Conditions
- Ensuring age verification compliance — the Asia99 platform is strictly for individuals aged 18 and above
2.3 Communications & Marketing
Asia99 may use your email address and phone number to send account-related information, security notifications, the latest promotions, and relevant bonus offers. You can opt out of marketing communications at any time through your account settings or by contacting our support team. However, important account notifications such as transaction confirmations, security alerts, and policy updates cannot be unsubscribed from, as they form part of our core service.
3Information Sharing & Disclosure
3.1 Core Principle — No Data Selling
Asia99 strictly does not sell, rent, lease, or disclose members' personal information to third parties for marketing, advertising, or commercial purposes. This is an unconditional commitment with no exceptions.
3.2 Authorised Third Parties
In certain limited circumstances, Asia99 may share your personal information with carefully selected third parties:
- Payment providers: Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX banks receive the transaction information necessary to process your deposits and withdrawals. All these providers are subject to their own privacy policies and security standards.
- Technology providers: Companies providing the infrastructure, hosting, security, and analytics services required to operate the Asia99 platform. All such providers are bound by strict confidentiality agreements and may only use your data for the specific agreed purposes.
- Game providers: Software providers for slots, live casino, and other games operating on the Asia99 platform may receive session data required for the technical functioning of those games. They do not receive your personal identity or financial information.
3.3 Legal Requirements
Asia99 may disclose your personal information where required by law or a valid court order from a competent Malaysian authority. In such circumstances, Asia99 will notify you where permitted by law before any disclosure is made.
Asia99 never discloses members' personal information to advertisers, marketing companies, or any party without a legitimate operational need. If you receive marketing communications claiming to be from Asia99 but originating from a suspicious address, please contact us immediately.
4Asia99 Data Security Measures
4.1 Technical Security
Asia99 continually invests in security infrastructure to protect members' personal data. The key technical security measures we have implemented include:
- 256-bit SSL/TLS encryption for all data transmitted between your browser and Asia99's servers
- Database-level data encryption for all sensitive information stored
- Multi-layered firewalls and intrusion detection systems (IDS/IPS) active 24/7
- Two-factor authentication (2FA) is available as an additional layer of protection for member accounts
- Continuous security monitoring and incident response by our internal security team
- Regular security audits conducted by independent, accredited third parties
4.2 Internal Access Controls
At Asia99, access to member personal data is strictly controlled based on a need-to-know principle. Only staff with specific functional requirements — such as the customer support, finance and compliance teams — are permitted to access data relevant to their job responsibilities. All access is automatically logged and reviewed periodically by the internal security team.
4.3 Data Breach Response
While Asia99 takes all reasonable steps to protect your data, no security system can be guaranteed to be 100% secure. In the event of a data breach affecting members' personal information, Asia99 is committed to:
- Identifying and stopping violations as quickly as possible
- Notifying affected members within a reasonable timeframe once a breach has been confirmed
- Taking appropriate remediation steps, including resetting passwords and strengthening security measures
- Reporting to the relevant authorities as required by applicable law
5Cookies & Tracking Technologies
5.1 What Are Cookies?
Cookies are small text files stored on your device by the web browser when you visit a website. Asia99 uses cookies and similar tracking technologies to ensure the platform functions correctly and to enhance your user experience.
5.2 Types of Cookies Used
- Essential cookies: Required for core platform functionality such as login authentication, session security, and remembering your account settings. These cookies cannot be disabled.
- Performance cookies: Collecting information on how you use the platform to help us identify technical issues and improve site performance.
- Functional cookies: Remembering your preferences such as language, and providing a more personalised experience.
- Analytical cookies: Helping us understand how users interact with the platform for the purposes of continuous improvement.
5.3 Managing Cookies
You can control and manage cookies through your web browser settings. Most modern browsers allow you to view, delete or block cookies from specific websites. Please note that blocking essential cookies may affect the functionality of the Asia99 platform and your gaming experience. For guidance on managing cookies in your specific browser, please refer to that browser's help section.
6Your Rights as an Asia99 User
Asia99 recognises and respects your rights over your personal data. You have the following rights, which can be exercised at any time by contacting our team:
Right of Access
You have the right to request and receive a copy of all personal information we hold about you in a readable format.
Right to Rectification
If the personal information we hold about you is inaccurate or out of date, you have the right to request that we correct it promptly.
Right to Erasure
You may request the deletion of your personal data in certain circumstances, subject to our legal obligations to retain specific records.
Right to Restriction
You may request that we restrict the processing of your personal data in certain circumstances while an investigation or review is underway.
Right to Data Portability
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.
Right to Object
You have the right to object to the processing of your personal data for specific purposes such as direct marketing or profiling.
To exercise any of the rights above, contact the Asia99 privacy team via live chat or email at support@asia99-jit.com. We will process your request within 14 business days and provide a written response. We may need to verify your identity before processing certain requests to protect you from unauthorised actions by third parties.
7Data Retention & Deletion
7.1 Data Retention Period
Asia99 retains your personal data only for as long as necessary for the purposes outlined in this Policy, or as required by law. In general:
- Active account data: Retained for the duration your account remains active and for any period required by law following account closure.
- Financial transaction records: Retained for a minimum of seven (7) years in accordance with Malaysian financial and tax legal requirements.
- Game logs: Retained for three (3) years for dispute resolution and audit purposes.
- Support communication records: Retained for two (2) years for quality assurance and reference purposes.
- Marketing data: Retained until you withdraw consent or request deletion.
7.2 Deletion After Retention Period
When your personal data is no longer needed for its stated purpose and there is no legal obligation to retain it, Asia99 will securely delete or anonymise the data using methods that ensure it cannot be recovered. This deletion process is carried out on a regular, automated schedule in accordance with our established data management policy.
Should you close your Asia99 account, we will initiate the deletion of the relevant data within 30 days, except for records that must be retained for legal compliance. You will receive an email confirmation once the deletion process is complete.
8Contact Us About Privacy
If you have any questions, concerns or complaints regarding this Privacy Policy or how Asia99 handles your personal data, we encourage you to reach out to us directly:
- Live Chat: Available 24/7 via the chat icon on the Asia99 platform — the fastest way to get a response.
- Email: support@asia99-jit.com — for more detailed enquiries or formal written requests, with a response within 24 business hours.
Our Bahasa Malaysia-speaking team is ready to help you understand any aspect of this Privacy Policy and to handle your personal data requests efficiently and professionally.
Asia99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Members will be notified of significant amendments via email or in-platform notification. The "Updated" date at the top of this page reflects the most current version of this policy.
Effective Date: 1 January 2026. This version supersedes all previous versions of the Asia99 Privacy Policy. Your continued use of the Asia99 platform after any changes to this Policy take effect will be considered your acceptance of the updated Policy.